FREQUENTLY ASKED QUESTIONS:
Do I need to buy tickets in advance to ride the tram?
That is your option. Most people purchase tickets when they arrive, but if you wish to secure an exact time, you may purchase them from the Tram’s website at least 24 hours in advance, but not more than 6 weeks in advance.
What if I can’t print my tickets?
If you purchased tickets on the Tram’s website, bring your confirmation number to the ticket counter and they will print your boarding pass, or you may download your ticket to a smart phone and the gate agent will scan it. Reminder: Be sure to download your ticket before arrival, as there is no cell service at the tram.
What if I miss my reserved time?
Take your boarding pass to the ticket counter and they will issue you a new one for the next available tram car.
Is the tram car air conditioned?
No, but the windows are open to allow for ventilation.
What’s at the top?
There are two restaurants, a cocktail lounge, observation decks, a small natural history museum, two theaters showing State Park and tram construction videos, a gift shop, Magic Memories for photo viewing, and over 50 miles of hiking trails along with other nature activities.
How long does the tram ride take?
Approximately ten minutes in each direction.
Do you sell out?
The tram does not sell-out, but when parking lots are at capacity and/or wait times become excessive, we will temporarily delay additional ticket sales.
Are pets allowed?
Only service animals are allowed on the tram. The State Park also restricts pets to service animals.
How often do the trams run?
Tram cars run at least every 30 minutes and always on the hour. More frequent tram cars are scheduled as demand warrants.
Do you take credit cards?
We accept Visa, Master Card, American Express and Discover.
Does bad weather cause the tram to shut down?
Safety always dictates weather-related shut downs. Generally, however, the tram only stops operating when there are sustained high winds and/or during electrical storms.
Do I need to make reservations for the restaurants?
Pine Café, a cafeteria-style restaurant, does not accept reservations. Peaks Restaurant, a waiter-service dining experience, does and reservations may be made by calling 760-325-4537.
What is the weather like at the top?
The weather at the Mountain Station is typically 30-40 degrees cooler than on the desert floor.
When is it going to snow?
During the past few years of drought, snow patterns have changed dramatically. In the 2014-2015 season, the first light snowfall occurred in November and the final, in mid-May.
When are you open?
The tram operates year round, seven-days-a-week except September when a maintenance closure is scheduled. Check Hours of Operation for exact dates.
Can pregnant women and/or infants ride the Tram?
They do, but we always suggest consulting with your physician first. The altitude change is approximately 6,000 feet during the 10-minute ride.
Do I need a hiking permit?
No permits are needed for Long Valley trails, but a wilderness permit is needed if hiking beyond the ranger station. There is no charge and it may be obtained upon arrival at the ranger station.
Do I need a camping permit?
Yes. The State Park charges $5 per person for camping permits and they may be obtained by calling 951-659-2607.
Do I need to come all the way up the road?
Yes. The Tram’s Valley Station is located approximately 3.5 miles after turning onto Tram Way.
Is the Tram wheelchair accessible?
The Valley Station, the tramcar and the Mountain Station are all fully wheelchair accessible and A.D.A. compliant.
Can I bring an oxygen tank, stroller, walker, picnic chest, backpack etc. onto the tram?
Yes, but you may be asked to make some accommodation if the car is crowded (i.e. folding the stroller, setting backpack on floor, etc.)
Are there any shuttles or busses to the Tramway from Palm Springs?
There are not, but all local cab companies will take and pick up patrons at the Tram’s Valley Station.
What is the cost to park? Can I park overnight?
Please visit our Parking Information page for full details.